Warranty Policy
Every KuKirin scooter is covered by a comprehensive warranty for your peace of mind.
1-Year Warranty
Every KuKirin scooter sold through our store is covered by a comprehensive 1-year (12-month) warranty from the date of delivery. This covers manufacturing defects in materials and workmanship. If any component fails under normal use within 12 months, we will repair or replace it at no cost to you.
What's Covered
- ✓ Motor and controller
- ✓ Battery and BMS
- ✓ Frame and folding mechanism
- ✓ Display and electronics
- ✓ Charger
- ✓ Suspension components
Not Covered
- ✗ Normal wear items (tires, brake pads)
- ✗ Water damage beyond IP54 rating
- ✗ Unauthorized modifications
- ✗ Accident or misuse damage
- ✗ Commercial/rental use
- ✗ Cosmetic damage from normal use
How to Claim
1
Contact Us
Email us at support@buy-kukirin.com with your order number, photos, and a description of the issue.
2
Assessment
Our technical team reviews your claim within 48 hours and provides a resolution plan.
3
Resolution
We ship a replacement part, arrange professional repair, or send a full replacement unit.