Your statutory rights
EU consumers have a minimum two-year legal guarantee for goods that are faulty or not as advertised. The seller is responsible for the legal remedy under the rules that apply to the sale.
Legal Guarantee & Warranty
What protects your purchase and what information we need when something goes wrong.
Commercial or manufacturer warranty
Any additional commercial warranty is separate from, and cannot reduce, your statutory rights. Its duration, coverage and exclusions apply only as stated in the terms supplied for the exact product.
How to report a problem
Collect the order and product details
Prepare the order number, exact model, serial number and the date the issue first appeared.
Send clear evidence
Describe the symptoms and send useful photos or video to support@buy-kukirin.com.
Follow the assessment instructions
Do not open the battery, controller or motor, and do not send the scooter anywhere until we confirm the safe diagnostic or return procedure.