Your statutory rights and the practical steps to request a return.
EU consumers generally have 14 calendar days after receiving an online purchase to notify the seller that they are withdrawing, subject to the legal conditions and exceptions. Handling beyond what is necessary to inspect a product may reduce the refund.
Legal remedies for a product that is faulty or not as described are separate from the withdrawal right. Contact us promptly so we can assess the issue and arrange the appropriate next step.
Send your order number, the product you want to return and the reason to support@buy-kukirin.com.
We will confirm the applicable return address, required documents and shipping instructions. Do not send the scooter to the company registration address unless we expressly instruct you to do so.
Use secure packaging, include all supplied parts and accessories, and keep proof of shipment. Photograph the product and parcel before handing it to the carrier.
